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Because even queens have questions. Find what you want to know right here. FAQ WHAT METHODS OF PAYMENT ARE ACCEPTED? Currently, IO.Clinic accepts the following forms of payment: Visa, Visa Electron, MasterCard, Maestro, Stripe, Bancontact, EPS, Giropay, iDeal. You will be offered to choose a payment method at the checkout. WHAT IF MY PAYMENT WAS NOT ACCEPTED? If a payment has been declined due to an unknown reason, IO.Clinic suggests trying another payment method. Payment may be declined in case you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment. If you have any issues with the payment process, please contact us. CAN I CANCEL MY ORDER? When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted. CAN I CHANGE MY SHIPPING ADDRESS AFTER MAKING A PURCHASE? After an order is processed, we are working on providing prompt delivery. We’re unable to change a shipping address when an order has been shipped. You can change the address by informing the courier, who will get in touch with you on the day of delivery. WHAT HAPPENS IF A PRODUCT IS BACKORDERED? Should an item on your order be out-of-stock, we will notify you via email of the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you. HOW CAN I RECEIVE YOUR SPECIAL OFFERS AND PROMOTIONS? If you don’t want to miss our special offers and news, please subscribe to our newsletter in the section below. WHERE DO YOU SHIP TO? Currently, we ship our products to the EU countries. Please check the list of countries below or find the delivery information here. Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (Metropolitan), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK). ! Please keep in mind, that custom duties customers pay themselves. WHAT METHODS OF DELIVERY ARE AVAILABLE? For deliveries in the EU and the UK we use DPD / TNT / FedEX / other delivery service. HOW CAN I TRACK THE DELIVERY OF MY ORDER? You may track the delivery of your order by using the Tracking Number provided by the chosen delivery service.You will find the tracking number for your order in the shipping confirmation e-mail. The couriers deliver orders from Monday to Friday during office hours and you cannot pre-book delivery times. Undelivered packages will be returned to our warehouse. If you can't find the tracking number, please contact us. WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET? Usually, we dispatch all orders within 1-2 business days. Your order should reach you within 3-8 business days after receiving payment and processing your order. Delivery time may vary depending on the workload of the delivery service and holiday periods. If you still haven't received your order within 14 business days, please contact our customer service for assistance. office hours and you cannot pre-book delivery times. Undelivered packages will be returned to our warehouse. I HAVE CHANGED MY MIND AND WOULD LIKE TO RETURN MY ORDER FOR A REFUND. WHAT SHOULD I DO? Returns should be made within 7 days after delivery of your shipment. The product has to be intact and unopened. The customer covers the return shipping costs. Please find the details about returning goods here. I RECEIVED DAMAGED PRODUCTS, WHAT IS YOUR RETURN POLICY? Defective and/or damaged goods must be reported within 7 days of delivery in order to be replaced. Please notify us by email at info@io.clinic and send a picture of the damaged goods with a description of what is defective/damaged.

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IO.Clinic products are created by women, for women, with a deep understanding of the modern woman's world, specializing in luxury women's care. Return Please let us know if you would like to exchange or return an item within 14 days of receiving your order and we will email you with the next steps. You will then have a further 7 days in which to return your unworn item(s) with the original tags and packaging. Please don't forget to include the information we ask for in your return. IO.Clinic does not cover the cost of returns so please keep your postage receipt. We will send you an email to confirm receipt of your returned item, and when we have processed your return / exchange. Please note that it can take up to 5 working days for the final refund to be processed back to your original payment method. Refunds will be made to the original method of payment. If there is a problem with your product, please let us know the issue and your order number by emailing our team at info@io.clinic. Please note that some items can’t be returned for refunds due to hygiene and customer safety these include: Cosmetic products - if opened, used or the protective seal is not intact. Underwear - does not include bras if labels are still intact. Swimwear - taken out of protective bag or any labels have been broken. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send the item back to you. If you are in need of assistance, please contact our customer services team by emailing info@io.clinic. Received a faulty product We are very sorry to hear you have found your product to be faulty in some way. Please get in touch with our customer service team as soon as possible via email, and we can give you clear instructions of how to move forward. If you could please attach photos of the damage along with a description of the issue. Faulty products are dealt with case-by-case due to differing circumstances requiring differing outcomes. However, we will always do our best to resolve the issue as quickly as possible for you.

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Make home your happy place with IO Clinic Nestify. Discover stylish home décor, garden tools, and cozy essentials – made for women who want it all. Warning! May cause extreme nesting It wants style Home’s not just a place We don’t have any products to show here right now.

Discover effective care for hair and hands by IO.Clinic. Hydrate, soften, and glow with products designed for women who want natural beauty that works. From healthy to perfect — naturally Hair like a dream, hands like a hug — that’s the perfection you want! Black currant restorative conditioner IO.Clinic 400 ml Price £20.00 ADD Black currant restorative shampoo IO.Clinic 400 ml Price £20.00 ADD RESTORE colored hair conditioner 400 ml Price £20.00 ADD RESTORE colored hair gold shampoo 400 ml Price £20.00 ADD Anti-Age Hand Cream & Sanitiser 2 in 1 100 ml Price £15.00 ADD Healing Hand Cream & Sanitiser 2 in 1 100 ml Price £15.00 ADD Moisturizing Hand Cream & Sanitiser 2 in 1 100 ml Price £15.00 ADD Your hands called — they want our products. Lucky for them, you can get them on Amazon, our partner in crime! RUN

HEALUTY brings together everything you want for beauty and wellness. From skincare to supplements, it’s your all-in-one glow-up zone. WARNING!!! You might want them all? Want flawless? Us too We don’t have any products to show here right now.

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Hot deals, cooler prices. Want more, spend less—our SALE is calling your name. We're doomed S A S E L We don’t have any products to show here right now.